Frequently asked questions
Why are we called Everbound Goods?
The term Everbound refers to something never ending. So when it came to deciding what to name our company Everbound Goods felt like a perfect fit. One of our core values is making things that last, and using as much of every hide as we can, with as little waste as possible. Paying respect to the materials source.
What leather do we use for our pieces?
We use Veg Tan leather, nothing else. Its the traditional, slow & raw process that creates the most durable leather & will age gracefully over the life of the piece.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
You have 30 days from delivery to request a return on unused items. Email everboundgoods@gmail.com Full details are in our refund policy.
When will I get my order?
In-stock pieces are dispatched within 2 to 3 working days, and UK orders are sent with Royal Mail Tracked 48. Made-to-order and bespoke pieces take longer, and we'll confirm timings when you order. Full details are in our shipping policy.
Where are your products made?
At present, we create each piece in our (very) small studio workshop in Bristol, UK. We hope to move into a small leather working studio in the future.
All of the leather we use is sourced from British Tanneries & distributors. We do our best to trace the leather back to its source.
How much does shipping cost?
UK delivery is £3.99, or free on orders of £50 or more. EU delivery is £14.99. Full details are in our shipping policy.
How do we package our pieces?
With our value of wanting to provide a sustainable product, we have tried to limit the amount of plastic we use in our packaging, whilst providing you with a luxury piece/gift. The smaller products will be packaged in a cotton drawstring bag, whilst the larger items will arrive in a box.